Questions integrators ask before the first e-mail

We work through local system integrators and automation engineering companies: we quote to you, ship to you and do not go around you. A plant without a local integrator may contact us directly and we will say plainly how the project should be run — usually with a local partner for the site work. The choice stays with you and is made in conversation, not on a web page.

Yes. White-label and OEM supply means the nameplate, the documentation cover and the drawing title block carry your name. We appear only where you decide, or where a certificate names the manufacturer and cannot be changed.

Yes, on request, before any drawing changes hands. Surveys, layouts and part models are used for that project only.

Not by default. The cell is pre-integrated and tested here and ships with the technical package; your team leads the site work with our engineers on a screen-share. An engineer on site is arranged by agreement where a project needs it.

Russia and the CIS, the Middle East, North Africa, Central and Eastern Europe and Southeast Asia. Documents, certificates and packing follow the route: EAC and GOST paint compatibility for the EAEU, ATEX for EU-aligned sites, ISPM 15 crates everywhere.

CMA GR painting robots and Zhihui SR portable painting robots (both explosion-protected), the EFORT standard, welding and palletizing ranges, and the Moka MR/MB industrial and SCARA range. Explosion-proof collaborative robots are supplied on request from the certified models listed on the products page. Brands are supplied; a list of models is not a claim to represent the manufacturer.

An EU-aligned site needs ATEX (the GR series holds EU Type Examination Certificates from CML B.V., NB 2776). A Russian, EAEU or Chinese site accepts GB/T 3836 (the SR series and several GR models hold Chinese certificates from PCEC and NEPSI). Every certificate number and validity date is on the certification register; ask for the PDF and check it yourself.

Equipment: no — a robot cell is priced against the part, the specification and the cycle time, and a number quoted before those are known is a wrong number. Services: yes — the engineered proposal, simulation, pre-integration, remote support and the back-office retainer have published prices in USD and CNY on the services page, because they are standard work.

The full S1 fee is deducted from the first equipment invoice for the same project within 12 months. If the proposal concludes the cell cannot meet your cycle time, the fee is refunded.

Pro-forma invoice and bank transfer in USD, EUR or CNY; work starts within two working days of receipt. Prices exclude VAT and withholding in your country; the contract provides for gross-up where your tax office withholds.

Yes — robot with cabinet and pendant, or robot plus track, positioner or process equipment. The requirement survey has a section for exactly that scope.

Figures are published only where we hold the manufacturer's datasheet or certificate. Where we do not, the model name is given alone or the figure is marked "to be verified". The document library releases the datasheets themselves once you tell us which project they are for.

A standard robot with cabinet typically ships in 4–6 weeks. A pre-integrated cell with fixture, track or positioner depends on the engineering and is quoted per project; the schedule sits in the proposal, stage by stage.

For every cell: arm, cabinet and pendant powered and homed, all axes exercised, safety circuit proven. Then per process — paint supply run wet and colour change cycled, weld program run on your sample parts with macro sections, palletizing pattern run for an hour with the rate measured. The report carries the figures, photos and video, and you witness it on a video call or in person.

Disassembled only where the crate demands it, each joint marked for reassembly, export plywood crates on ISPM 15 heat-treated timber, packing list crate by crate with dimensions and gross weights. The packing page has the table for every robot model.

The first call is a screen-share with the engineer who built the cell, in your working hours. Programs and drawings are yours, so the fix is usually yours to apply with us watching. If a site visit is what it takes, it is arranged.

Pick the workstation type, fill in the survey online (it saves as you go) or download the Word file, attach the part drawing by e-mail, and you have an engineered proposal and quotation in return. Fengor Pro Max, the assistant on every page, answers the technical questions in the meantime — but never quotes a price.